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Stop Customers Calling for Order Status

Automatically send order, production, and dispatch updates through WhatsApp. Give customers full visibility directly from your ERP database.

9:41
M
Order Status Assistant online
Today

Keep Customers Updated Automatically

We structure the message triggers directly from your database milestones. Give your clients a premium, hands-free transaction journey.

01

Order Confirmation

Send immediate confirmation including items and billing summaries as soon as the order is approved.

02

Production Status

Notify clients when their order enters raw material selection, assembly, or final packaging.

03

Dispatch Notification

Push automatic notifications as soon as loading docks release packages for courier pickup.

04

Invoice Sharing

Generate invoices directly from billing systems and deliver them as easy-to-read PDF files.

05

Payment Reminders

Send gentle reminders with direct invoice payment options before credit terms expire.

06

Courier Tracking

Sync tracking parameters from logistics systems to feed clickable tracking URLs straight to the chat.

07

Service Requests

Enable customers to log repairs or report damages via quick conversational forms on WhatsApp.

08

Warranty Updates

Provide product registration confirmations, AMC notifications, and warranty expiration notices.

Connect Your ERP to WhatsApp

We link directly to your existing systems. No migration, no manual operations, no API hassles for your internal teams.

ERPNext
SAP
Oracle
MS Dynamics
Tally
Custom ERPs

AI Customer Service Assistant

Give customers instant answers to repetitive operational questions. The AI handles data queries in the background and delivers real-time answers.

✔ Customers receive updates instantly.

✔ Zero manual follow-up required.

✔ Reduce repetitive phone call volumes.

"What is my order status?"
"Hi Ramesh, order #M-3088 is currently on Assembly floor. Expected packing completion by 4 PM."
"Can you send the invoice copy?"
"Certainly! Sending INV-2026-3088.pdf (145 KB) to your chat directly."
"When will my material arrive?"
"Logistics reports shipment M-3088 is with courier. ETA Coimbatore Hub: June 4th morning."
"Is payment received?"
"Yes, our bank records confirm receipt of ₹1,45,000 for INV-2026-3088 on June 2nd."

Operational Benefits

Why manufacturers trust Golden Giraffe to digitize communications.

Reduced Customer Support Calls

Drastically cut incoming call volumes by answering shipment and dispatch queries before customers even think to ask.

Faster Collections

Improve receivables. Automatic billing alerts and WhatsApp reminders reduce payment disputes and collection delays.

Improved Customer Satisfaction

Customers appreciate transparency. Instant, exact reports and courier details establish your brand as a professional leader.

Better Order Visibility

Map communication straight to production metrics. Build team alignments around actual shipment notifications.

Stronger Customer Relationships

Eliminate confusion and manual mistakes. Set the gold standard for vendor-client transparency.

Lower Administrative Effort

Stop wasting clerical hours copying links, printing invoices, and typing manual messages on corporate phones.

Request a Live Demonstration

Show us how your ERP operates, and we will sketch a custom WhatsApp messaging flow during our discovery call.

Book Manufacturing Demo →